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Terms of service

Beta terms. Last updated 7 October 2026.

Under review by counsel. These are the terms for using Sheptra during the beta. They are being reviewed by our lawyers, and a few decisions that are theirs to make are shown in brackets rather than guessed at. We will date this page when the review closes, and we will not quietly widen anything in the meantime.

1. The agreement#

These terms are between Sheptra, Inc. (“Sheptra”, “we”) and the organization that signs up for or uses the Sheptra service (“you”). By creating an organization, signing in, or using the service, you agree to them on that organization’s behalf and confirm you are allowed to. An order form or a signed agreement with you takes precedence over these terms where the two differ; the privacy note and, where executed, the data processing agreement are part of this agreement.

2. The service, in beta#

Sheptra is a hosted BPMN platform: a modeler, a managed engine that runs the processes you deploy to it, and an operations console. It is provided as a service we operate; nothing is delivered to you to install. During the beta the service is provided for evaluation, features may change or be withdrawn, and the security overview states plainly which controls exist and which are planned. The beta ends when we say it does, and we will give you notice and a path onto a paid plan or off the service before it does.

3. Your organization and its users#

Your organization’s administrators control who is a member, what role each holds, and which worker credentials exist. You are responsible for what your members and your workers do with the service, for keeping credentials confidential, and for telling us promptly if a credential is exposed. We provide sign-in through an identity provider and support single sign-on; you are responsible for your own identity provider’s configuration.

4. Acceptable use#

You will not, and will not let your members or workers:

  • use the service to break the law or to infringe anyone’s rights;
  • try to reach another organization’s data, or to get around the service’s access controls;
  • probe, scan or load-test the service except as we have agreed in writing;
  • resell the service or offer it to third parties as your own, except as agreed;
  • upload malicious code, or content you do not have the right to process.

We may suspend an organization that is doing any of these, or whose use is harming the service for others, and will tell you why and what resolves it.

5. Your content and data#

Everything you deploy to or run on the service — your process definitions, forms, decisions, variables and the data your instances carry — is yours. We process it only to provide the service, to keep it secure and reliable, and as you instruct us, under the retention and deletion page and, where executed, the data processing agreement. We do not sell it, use it to train anything, or let anyone else use it for their own purposes. You can export it at any time, and the retention page states what happens to it when you leave.

You are responsible for having the right to process the data you put into the service, including any personal data in it, and for your own obligations to the people it concerns.

6. Our intellectual property#

The service, the engine and everything we make available with them are ours or our licensors’. You get a non-exclusive, non-transferable right to use them for your organization under these terms, and nothing else is transferred. If you give us feedback, we may use it without obligation to you.

7. Fees#

The beta is free. Paid plans, their prices and what they include are set out on an order form when you move onto one; fees, billing and taxes are as that order form states. [Counsel: payment terms, late payment, and price-change notice for paid plans.]

8. Availability and support#

There is no uptime commitment in the beta; we publish availability figures when we can stand behind them with data. Enterprise uptime and support terms are agreed per contract. We tell customers on dedicated infrastructure about planned maintenance in advance, as the incident response page describes.

9. Confidentiality#

Each of us will keep the other’s non-public information confidential, use it only for this agreement, and protect it as carefully as our own, for as long as it stays confidential — except where disclosure is required by law, in which case we tell the other party where we can. Your content is your confidential information; the terms of any order form are both parties’.

10. Warranty disclaimer#

The beta service is provided as is. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error-free.

11. Limitation of liability#

To the extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused. Each party’s total liability under this agreement is limited to [counsel: the greater of the fees you paid in the twelve months before the claim and a fixed amount for the free beta], except for breach of confidentiality, a party’s indemnity obligations, or liability that cannot be limited by law. [Counsel: indemnities, if any.]

12. Term and termination#

This agreement lasts while you use the service. Either of us may end it on written notice; we may also end it, or suspend an organization, for a breach that is not fixed within thirty days of our telling you about it, or immediately for a serious breach of section 4. When it ends, you have thirty days to export your data, after which it is deleted as the retention page describes; sections 5, 6, 9, 10, 11, 13 and 14 survive.

13. Changes to these terms#

We may change these terms. For a change that reduces your rights or widens your obligations we give at least thirty days’ notice to your organization’s administrators before it takes effect; a change required by law may take effect sooner. The date at the top of this page is when it last changed. Continuing to use the service after a change takes effect is acceptance of it; if you do not accept it, you may end the agreement under section 12.

14. Governing law#

This agreement is governed by the laws of [counsel: state and country], and the courts of [counsel: venue] have exclusive jurisdiction, without regard to conflict-of-laws rules. [Counsel: arbitration, if preferred.]

15. General#

This agreement, with any order form and the documents it names, is the whole agreement between us about the service. Neither party may assign it without the other’s consent, except to a successor to its business. If a part of it is unenforceable, the rest stands. Notices to us go to contact@sheptracloud.com; notices to you go to your organization’s administrators.